SMS Privacy Policy

🔐 SMS Privacy Policy

Effective Date: 9/25/2025 

Last Updated: 9/25/2025 

1. Introduction Mesa West Medical is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us via SMS. 

2.SMS Terms and Conditions 

    1. SMS for Consent Communication
      We will not share your phone number with any third parties for marketing purposes.
    2. Types of SMS Communications
      If you opt in to receive messages from Mesa West Medical, you may receive texts about your appointments, notification of office hour changes, follow up of your questions. Standard message rates may apply.
    3. Message Frequency
      You may receive approximately one SMS messages per month.
    4. Carrier Charges
      Message and data rates may apply based on your mobile carrier and location.
    5. Opt-In Methods
      You can opt in via the following methods: (e.g., by submitting an online form)
    6. Opt-Out Instructions
      You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START.
    7. Help
      If you need assistance, reply HELP or contact us at [support link].
    8. Disclosures
      Message frequency may vary.
      Message and data rates may apply.
      Reply STOP to cancel.
      Reply HELP for assistance.
      Visit our website to review our [Privacy Policy] and [Terms of Service].

 3. Information We Collect When you opt in to receive SMS messages, we may collect: 

  • Your mobile phone number
  • Your name (if provided)
  • Message content and interaction history
  • Consent status and opt-in timestamp

 4. How We Use Your Information We use SMS communications to: 

  • Send transactional updates (e.g., order confirmations, appointment reminders)
  • Provide customer support
  • Share promotional offers (only with prior consent)
  • Notify you of important account or service changes

  5. Consent and Opt-Out 

  • You must opt in to receive SMS messages from us.
  • You can opt out at any time by replying “STOP” to any message.
  • We will honor opt-out requests promptly and cease further messaging.

 6. Data Sharing and Disclosure We do not sell or rent your SMS-related data. SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company. We may share it only with Legal authorities when required by law 

7. Data Security We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. 8. Retention SMS interaction data is retained for [3 years] for operational and legal purposes, after which it is securely deleted. 

9. Children’s Privacy We do not knowingly collect SMS data from individuals under the age of 13. If we learn that we have, we will delete it promptly. 

10. Changes to This Policy We may update this policy periodically. Changes will be posted with a revised “Effective Date.” 

11. Contact Us If you have questions or concerns about this SMS Privacy Policy, contact us at: 📧 biller@mesawest.com 📞 661/829-7677