SMS Privacy Policy

🔐 SMS Privacy Policy

Effective Date: 9/25/2025 

Last Updated: 9/25/2025 

1. Introduction Mesa West Medical is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us via SMS. 

2. Information We Collect When you opt in to receive SMS messages, we may collect: 

  • Your mobile phone number
  • Your name (if provided)
  • Message content and interaction history
  • Consent status and opt-in timestamp

 3. How We Use Your Information We use SMS communications to: 

  • Send transactional updates (e.g., order confirmations, appointment reminders)
  • Provide customer support
  • Share promotional offers (only with prior consent)
  • Notify you of important account or service changes

 4. Consent and Opt-Out 

  • You must opt in to receive SMS messages from us.
  • You can opt out at any time by replying “STOP” to any message.
  • We will honor opt-out requests promptly and cease further messaging.

 5. Data Sharing and Disclosure We do not sell or rent your SMS-related data. We may share it only with: 

  • Trusted service providers who help us deliver SMS messages
  • Legal authorities when required by law

 6. Data Security We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. 

7. Retention SMS interaction data is retained for [3 years] for operational and legal purposes, after which it is securely deleted. 

8. Children’s Privacy We do not knowingly collect SMS data from individuals under the age of 13. If we learn that we have, we will delete it promptly. 

9. Changes to This Policy We may update this policy periodically. Changes will be posted with a revised “Effective Date.” 

10. Contact Us If you have questions or concerns about this SMS Privacy Policy, contact us at: 📧 biller@mesawest.com 📞 661/829-7677